Resident Communication & Support Resources

Filter Delivery

• 1st email to primary resident containing tracking information once the shipment leaves the warehouse
• 2nd email to primary resident once the shipment is delivered
• Customer Care 800-308-1186 (included on the packaging) or *PMC Team* can email your Second Nature account manager

Move-In Concierge

• Link to schedule a phone appointment here. PMC provides this to the resident once the lease has been signed.

Rewards + Credit Building

• Email to all residents (18+) upon enrollment with an invitation to download the app and create a password. Emails are being sent on the 10th and the 25th of each month
• Reminder emails will be sent monthly if they have not signed up (Second Nature can manually resend outside of scheduled reminders if needed)
• Direct HelpDesk link - https://pinata.zendesk.com/hc/en-us/requests/new.

$1M Identity Protection

• Email to all residents (18+) upon enrollment, provides the ability to add credit cards, etc for additional monitoring
• Customer Care 833-552-2123

Renter's Insurance

• An EOI (Evidence of Insurance) is emailed 30-45 post-enrollment, typically around the 20th of each month.
• General FAQs Found Here

General Support: insurancesupport@secondnature.com
Customer Care: 1-800-673-1289
Claims: claims@secondnature.com